I used a GI doctor at the Broadway Poly Clinic to have an elective day surgery. I called in twice during the week after the surgery to ask about the adverse symptoms I was having . The nurse acted as a gatekeeper and the doctor never had the courtesy to call me back. I was told the symptoms were normal by the nurse who acted like my calls were an imposition for her. Now I know that I was hemorrhaging because the stitches were not properly secured.
Several days later I wound up having to have a blood transfusion and a 2nd surgery at St Anthony's Hospital in Gig Harbor - at midnight with Dr Desmarais. I healed very quickly without any adverse symptoms from this 2nd surgery, since Dr Desmarais had done it correctly. St Anthony's Hospital also follows up with a patient survey and phone calls to obtain patient feedback after a procedure. Poly Clinic does not. I had a very difficult time finding a patient feedback or customer service department at Poly Clinic. Just try asking a staff member where to file a complaint and you'll get a blank look. They don't have a process in place.
As I read some of the postings on this page I saw repeats of the same kind of behavior. This carelessness and lack of concern once something goes wrong is typical. Now that I have written letters and called multiple offices - almost 2 months later, 2 different do
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