I sincerely put forth my best to fix my tax problem but was gettingnowhere...and slowly. I saw why people hire professionals to fix taxissues. If your goal is to actually reach the right person at the IRSand negotiate directly, then I recommend hiring a tax lawyer. I was sofrustrated making call after call and getting nowhere that I hired atax lawyer. Within 3 months my issue was settled, I was put on"non-collectable" status because I used to make a lot of money( thusthe tax problem) but now I do not. If you want results..hire someonewho can get results...the tax lawyers at Strategic get results.