It’s places like this that are going to give hardware engineers the same reputation as used car salesmen.
The staff are know nothing know it alls, patronizing and genuinely clueless. They were point-blank rude to me when I called them to find out the status of a simple repair.
I emailed them before taking my machine in and they assured me they knew exactly how to fix this issue as they’d seen it many times before.
Not only were they unable to fix it but they initially misdiagnosed it as a completely different issue, took much longer than they promised to apply their botched fix and charged me way more they said they would.
The reason they gave for not getting my machine fixed in time was “we get a lot of machines to repair every day” – this is not a good excuse for extremely inaccurate estimates.
I couldn’t recommend anywhere less. They are the definition of the word “Shysters”.