This company has tons of complaints against it due to its service and prices. The prices are higher than satellite providers but that is partly due to a monopoly on the cable in the area. The service is OK. They have their issues when the weather gets bad just like the satellite companies. Their advertising is the problem I think. They weather effects them, maybe not as much as satellite but it still effects them. If you want high speed internet and cable then this is the company if you live in Buffalo.