Small store, lots of shoes. They also sell purses. Payless has great deals on shoes. Sometimes there are online coupons that you can print off and use in the stores. Usually if you wear an average size like 8,81/2, or 9 in womens sizes you have to go earlier in on the sales, because those sizes sell out pretty quickly. There shoes are good quality. I have bought more expensive shoes elsewhere that didn't last as long. My Mother has boots for there that she has worn about three years and the still look good
There are not usually long lines in the store, so you won't have long wait times.
Customer Service is helpful.