I give them two stars because the actual work that was done wasn't bad, I have no complaints with that. It was the customer service and the way they treated me that makes me want to give them a 1 star! Here's my story . . .
I was on my way to work one morning and BAMM out of no where was hit on the drivers side, from a lady who decided to gun it out of her driveway without checking for other cars, real smart. Anyway I pull over, she's ok, I'm ok, I check my car and at first glance everything looks ok. I tell her that I'll get it checked out and find out how much the damage is going to be and give her a call. So I take off for Seattle Automotive, and on the way there my car starts to smoke, and I have to be towed to the place. Ok so I get there and they tell me that they will take a look at it for me and give me a call after they asses the damage and find out how much its going to cost. This is the part in the story where things get a bit ugly.
First they tell me that what caused my car to smoke was not a result of my car being hit, and that it was going to cost me some obscene amount of money. Then they tell me that if I want they will tell the insurance guy that it was a result of the accident and the lady should pay for it. hmmmm what to do what to do.
I get a call a few days later about how much it is going to cost me to get the car fixed. (Not cheap) I've also been on bike now for a few days, and am a bit irritated about not being called earlier letting me know that my car is still there and that they are doing the best they can to asses the damage in a timely matter.
Every time I called to ask about my car I got a different answer. I could just picture them saying to themselves that this was a girl who didn't know a thing about cars and that they could really tell me anything they wanted and I would buy into it. At one point they even told me that I had to spend the money that I got from the insurance company at their auto shop and that it was impossible to take my car to another shop, this isn't true right?
I'm getting all heated up just recalling all the details!
The next thing that happened was that they started work on my car without me approving the work or the quote that they gave me, can you believe it?
When they called to let me know my car was done, they said they would wash and detail it for me. So I dropped off my rental car and got dropped off there. Like I said above the work on the car looked good, the car itself was not washed or detailed - they said they knew I needed my car back soon and they didn't want to keep me any longer. They said I could drop it off one day that week and they would wash it up for me - They really were not thinking on this one - I had already got rid of the rental car, and I really didn't feel like biking it for another day!!
To top the whole thing off, when I got in my car my air conditioning was broken. They said they had nothing to do with that, even though I gave them my car with a working air conditioner. They promptly gave me a $300 quote to get it fixed.
The next time I have car trouble I'll be looking for a different business to spend my money and time with - any recommendations?
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