My husband and I joke that the speaker you give your order to at the Tim Horton's drive through is really nothing more than a talking suggestion box. You place your order and then once you've moved ahead to the front of the line, they ask you again what you ordered. They don't seem to be very organized and it could be that their machines are often down (today the hot cider machine was down so I couldn't have my morning apple fix) or that the majority of the workers there are quite young and inexperienced, but either way, they can't seem to get an order right too often. I am often asked to pull ahead to a parking place where they will bring my order out to me (this is usually when the speaker is broken) and which point a uniformed employee comes out, bags in hand, walking from car to car trying to figure out to whom they belong. Sadly, this happens quite often. So, why do I keep going back? Convenience! They're right down the street and for $3 I can get my coffee or cider and a bagel (not the way I want it but I can have a bagel however THEY choose to make it!) and I'm off with my breakfast in a reasonably short amount of time.
At times their lack of concern over getting my order correct does get to me and I threaten that I'll never go back but I can't seem to hold to my threat when I my stomach is growling and I'm running around trying to get my errands done. I guess something does have to be said for cheep convenience!