After how Techxpress treated me after giving them money up front on a website I asked them do for everything upfront - I got the worse customer service you can imagine the day they started but only rosely at first just to give them the money which was very expensive. Then on they were never on time - they never once did anything to improve their mistakes or credit me for their lack of time to finish the job even out of my own time to go there or call just was a joke the entire process. In fact they never finished the job as I left because I fired them. This company is terrible as they cannot do your job to meet their customers demands of what they pay for and more so they would not give me my money back or any refund. It was a bad experience for me. I would never ever go back to this Techxpress for anything again. After Googling them I found these complaints how people were disgusted with them too.
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My experience was very similar to yours. After 11 months of stress, repeated meetings, and false promises, I finally pulled the plug and took a big financial loss. I will definitely follow through with a formal complaint.
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We did not have a good experience with them. We have actually switched to another company too.
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We have given up on TechXPress and are in the process of porting to another app. It's too bad, but it seems they had severe intra communication problems from the first day we started business with them.
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I have had all the same issues that you mention, which is why I too have switched to another online web host. It angers me that for the money spent each month, I have no access to MY OWN site.
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We have had issues too and gave up on them.
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We have not been happy either.
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In the beginning I did have some problems with them. Sometimes
not able to get on my admin site or my stat site. I called and it is fixed. I did have some work done that took a long time
more