We reserved a U-Haul truck and even paid a reservation fee. We were guaranteed a large truck for a particular day - for the whole day. We made the reservation because we had to move and only had people to help us on that particular day. Well, I went to pick up the truck, and was told that they did not have a truck for me. They said that they wouldn't have a truck of the size I reserved - at all. They said that they might have a small truck later in the day, but it wouldn't be until the evening (after 7 pm) - which was of no use to me. They said that there was nothing that they could do and were basically very unhelpful. I would never EVER go through U-Haul again.