This is another auto repair with a checkered history. In my past experience, they have done good work at moderate prices when they stick to the plan and quoted prices. However, they have the sales upgrade mentality -- go in for a $150 repair and get bumped to the $500 or higher of seemingly needless items and service. I have heard from many friends that they are respectful of women and friendly toward their clients but you'd just wish they'd handle the service / sales relationship better and with more integrity. As a person who deal with clients in a creative realm for a long time, I known there are better methods to create trust, provide the customer with options and even upsale them if they want to go there but auto repair doesn't seem to ge this side of the equason well.
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