I share the sentiment of another previous post here on this site. We have been COMPLETELY satisfied with our HydroTech service to date...that is, until our WINTERIZATION. We too experienced problems during turn on. The technician that came out to turn on the system did not not identify any problems during turn on. In fact there were 9 significant issues totaling $311 thus far. My call requesting a follow up visit was answered with a visit 2 weeks later, that in fact confirmed my ascertion of broken equipment (heads, cracked line, etc). The technician fixed all but one sprinkler head because "he doesn't have time" to fix it......I mean REALLY? Isn't that the point of my service call? Isn't that the point of me inconveniencing my family's schedule to be home for the service call...TWICE? I mean now a THIRD TIME REALLY.
When I called to complain (an extreme rarity for me), I was told that they have "other customers", and that they were "sorry I didn't care about the other customers". Of course I don't, I am paying you to fix MY lawn....NOT THEIRS. Don't inconvenience me for another call. Rather, schedule your time accordingly, and YOU - HydroTech - spend the time caring about your customers.
In the end, HydrTech called, rescheduled, and is supposed to come fix the remaining issue. But I have to inconvenience my own family schedule AGAIN because I do not feel I can TRUST them to do the right thing.
Todd, M.B.A.
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