I can say for sure this company has been around the garage door block a few times. My garage door gained like 500 lbs over night. It took 3 guys to lift it up. Luckily garage door pros were able to fix my door on site in a few hours time. They replaced the springs and tweaked the warp out of the door and everything is perfect now. I needed to leave the repairman alone at my home for the repair so i was a little picky about the company i chose. I felt i could trust this repairman based on his manners and he new some of my neighbors as they were past customers of his. Over all this company is as good as they get.