I took my 97 Ford Ranger in to C&T on February 20th. I wanted all the clutch components replaced. I told Chad there was no hurry but he had it ready on February 22nd. I picked up a friend to drive the truck home so I didn't drive it until Friday 23rd. I realized at once the clutch still had air in the hydraulic system because you had to push the pedal all the way to the floorboard to get the clutch to disengage and then it was still hard to get it to go into reverse. It was too late to call C&T and since I needed the truck on Monday and didn't want to waste two days dropping it off and picking it up I decided to just bleed it properly myself. So I bought a vacuum bleeder and did it myself. In the process I discovered they had NOT refilled the reservoir after their feeble bleeding. They had NOT used tubing to drain the bleeder valve and had just let the fluid squirt under the truck. They had NOT replaced the bleeder valve dust cover and worst of all had NOT replaced the inspection port rubber plug. Without this plug you can almost guarantee an early clutch failure from road grime and with a good potential to ruin the transmission pilot shaft.
I called Chad Monday morning and told him about the air in the clutch system and that had been corrected but I needed the rubber plug (There doesn't seem to be anyplace but junkyards to find them). He said he would check and call me back. Of course he still hasn't called. So now I am out over $1000.00 and will have to spend time and money finding a plug because they were both so incompetent and unprofessional they didn't bother to do the job correctly. I would be willing to bet there are people who gave them 5 stars have parts missing they just haven't noticed. After all, if they hadn't screwed up the clutch bleeding I wouldn't have known they didn't replace the rubber plug and I am sure they would have cheerfully replaced the clutch when it failed. Yeah, right!
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