Had a service issue that wasn't resolving quickly. In the end, it was a lack of communication between service department and us. Thankfully, Russ (in the Bloomington store) and John (in Springfield) facilitated an agreeable solution, and our new stove was installed the next day. We feel they stood behind their brand of good customer service. Also, Brandon did a great job delivering, installing and educating us about our new stove.
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