We purchased a number off appliances from Russ at the Bloomington store. All were delivered and we had Appliance World install our dishwasher. After a number of cycles, we noticed an odor coming from the washer. We called Dick Van Dykes and asked for a service call. They made the call, but determined nothing was wrong. We still noticed the odor. Two more times they came to our home and found nothing wrong. It wasn't until the fourth visit that the service man explained the problem. The drain was above the washer so when the cycle was complete some potential dirty water would go back into the appliance and caused the odor. We were changed for the call, though they again, did nothing to fix it. We called the Springfield location numerous times to speak with someone in a position to help us, and could not get anyone but a service rep. We called Russ in the Bloomington store who sold us the equipment and got no help. I would rather drive to Chicago or St. Louis to buy appliances before I fall for the guarantee they offer here in Bloomington.
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