Took delivery 12/31 of range/hood, refrigerator, dishwasher. Jan 2 dishwasher stopped working. Technician came out, identified issue. Requested exchange for another dishwasher rather than repair. Company was able to fulfill request.
We had all GE appliances for 23 yrs without major issue. Purchased GE again. Smooth communications in arranging delivery.
RESPONSE FROM Dick Van Dyke Appliance World:
Mr. Poppie,
I'm sorry that your new appliance came from the factory with a manufacture defect. I'm happy to hear that my staff was able to resolve your concerns in a timely manner. Our customers’ expect a high level of customer satisfaction when dealing with a local company, and we appreciate you for taking the time to write your review.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
more