Thought I had everything paid for until the guys showed up to install the new washer and dryer. Told me I could use a new elbow and extension pipe at the vent and I needed an elbow for the vet part coming into the dryer. Should cost me only $10.00. In need of the washer dryer to be installed I told them to go ahead. I paid them and they left. After the install of the dryer I was told to allow the dryer to run for 30 mins to burn off the newness and smell. After techs left I went to check out the new equipment and found the vent elbow at the top end had come off and was blowing lint all over the utility room, just after I had cleaned it too. The lint was coming from the area where the pipe comes thru the house. Why he didn't clean that out before he put the new elbow up I haven't a clue. Or at least told me it was full of lint and I could of cleaned it out with the Vac I had handy. I shut the dryer off and called the Tech's phone and told him what happened asked him to come back.. He said he would call it in and have another serviceman come out. I wasn't available after 5:30 that evening, and yes, that's when he showed up and I wasn't home but he did come back the next morning and made repairs and even put a clamp on the pipe. Not sure why I wasn't charged for that item but wasn't. He also went outside and checked the exhaust before he left. I had cleaned out the lint and spent 2 hours cleaning up the mess in the laundry room in the basement. I should send DVD a bill for my cleaning but being the nice guy "I" am, I won't do that.. I bet I do end up getting a bill for the clamp that was installed. Would I buy from DVD again? "NO"! Would I recommend them to someone else? "NO!" In fact I told a neighbor that I was going to look at Washers and Dryers at DVD, She told me NO! don't go there... they are horrible. Guess I should of listened to her..
Treat a customer right and they will come back. Treat them terrible and guess what, they won't! I'll be in need a a new dishwasher soon, guess where I "won't" be buying it at?
more