Our washer is not yet 4 years old. We have been waiting now for three weeks to get it fixed a third time. This will be the second time the motor will be replaced. Two motors? Seriously! Oh but it is not a lemon unless they have been out 4 times in a year on the same unit. Please! 2 motors in 4 years is a LEMON. 3 services calls in a year is a LEMON! We dont want a second motor under warranty. We want a new machine, not a lemon. Perhaps Henry's will get our service when this poece of $@!#% permanenytl goes out.
RESPONSE FROM Dick Van Dyke Appliance World:
I’m sorry for the inconvenience the failed motor has caused your family. Our warranty replaces the failed part at no cost to you for 5 years. Our warranty will replace your appliance if you have 4 different mechanical repairs in any 12 month period during the first 5 years of ownership. .
I understand your frustration with the mechanical part failing prematurely, but I’m very happy that you have our exclusive 5 year 10 year warranty. The motor replacement repair costs exceed $200.00 every time we repair your washer. If you had purchased your appliance anywhere else the two repairs would have made the repairs cost prohibitive.
I appreciate your patronage and hope that when you look at the bigger picture shopping with our company is still the right option.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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