Will never shop at Dick Van Dyke again...Called to make complaint and John did not care or even say sorry for the inconvenience. nothing..
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize that we were not able to make it to your home today to repair your appliance. When I spoke with you on the telephone I explained that the inclement weather was making the roads to hazardous for our technicians. I value your patronage, but the safety of our employees is a major concern of our company. I apologized for the inconvenience and offered to come out the very next day. However, the next day was inconvenient for you, and we scheduled something more convenient for you.
I appreciate your patronage and look forward to your future patronage.
Respectfully,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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