We purchased a new dishwasher and microwave from DVD. The microwave was a floor model. When asked if it worked, the sales person said yes. The microwave sounds like a 747 taking off. Their repair person said it has a bent fan shaft. Not replaceable, we are told we have to get a refund from the manufacturer, not from Dick Van Dyke. It was broke right out of the box.
The dishwasher installer set the unit at such an angle, the top rack rolled out on it's own yet the installer said there was nothing they could do.
The repair person fixed that for us and said the installer was not truthful. They lied twice to us so do not believe them. Take your business elsewhere.
RESPONSE FROM Dick Van Dyke Appliance World:
Mr. Johnson I have reviewed the information surrounding your complaint and the details that led up to your review. When you received your new appliance it was making a strange noise when it was turned on. The appliances on our showroom floor are for showcasing only. Therefore, the appliance came from Frigidaire with a manufacture defect. I am assuming that when you were upset with our company you thought we mislead you. I promise you our employees maintain the highest levels of professionalism when dealing with our customers’.
We immediately dispatched out one of our factory trained technicians to diagnose the noise. The technician called our Customer service department about the manufacture defect. Our Customer service department contacted Frigidaire to get the appliance exchanged. The manufacture felt the issue with your appliance was so unique that they wanted to handle the exchange. We apologize that Frigidaire delayed the resolution to your complaint by a few days. I am pleased to hear that Frigidaire took care of the appliance and your complaint in an efficient manner.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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