We bought a new freezer and had it delivered 1/12. The purchase process and delivery went smooth, no concerns there. We found out during setup of the freezer that a piece of the freezer door had broken off resulting in the door not being able to open fully. The installers had to call it in and have a technician take a look. The tech came the next day and diagnosed the problem and said the part would have to be ordered. That was on 1/13, and is the last time we've heard from DVD. I'm a bit surprised that it has taken so long to get the part in given the age of overnight delivery. Perhaps we have been lost in a sea of paperwork. Good thing on our side was that we haven't needed to use the freezer yet. Glad we weren't replacing a fridge or washer I guess. Not used to this type of experience with DVD.
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