Two fellas came today to put in our new freezer. We had emptied the old one and had it ready to tote off. THey had muddy shoes,which tracked over the floor. They installed it fine, until it came to the VERY short cord. We were told to buy an appliance extension cord. At the hardware store we were told that having an extension cord would invalidate our warranty, so we had to replace the cord of our brand new freezer--how disappointing!! We hope it will work fine.
The freezer on the showroom floor had a lock, and this one does not.
Again, we HOPE it will work fine!
RESPONSE FROM Dick Van Dyke Appliance World:
I am sorry that you experienced less than professional service with your recent appliance purchase. Unfortunately, with the limited information on your review I’m unable to locate your information. I would like for you to call my Customer Service manager at (217) 544-8180 and selecting option 2. We would like to address your warranty concerns, and take care of any damage our installers may have caused during the delivery.
We appreciate your patronage and look forward to speaking with you.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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