We bought a washer and dryer over a month ago, even opted to pay more for it than where we could get it elsewhere so we had the service package. It was delivered 4 hours after the delivery time, and the dryer has mechanical problems making loud banging noises every time it is on. This started with the very first cycle. We've tried to get it replaced since we bought it brand new, but after two service calls it hasn't been fixed nor will they give us a new one. Their service department doesn't return calls in a timely manners and they seem to have no problem with letting us keep a damaged appliance. I strongly recommend going elsewhere for your appliance needs because Dick Van Dyke definitely does NOT live up to their service promises.
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