We purchased the new GE front loader washer and dryer (over $3000 for the pair). The salesman was very informative and pleasant to work with (1 star). We set up an appointment for delivery. We received our courtesy call for our delivery time (second star). WE had to change the delivery day BUT come delivery day, DVD did not have the parts to convert the gas dryer to LP. We received a call from our salesman apologizing for the error. Since we didn't need immediate delivery when we purchased the set (still doing some construction on the laundry room), we felt like DVD should have had all the necessary parts ordered and ready to go to set up our machines. The parts department called later in the day to let us know it would take 3 days to get the part in and to set up an appointment for the tech to come and install it. Our impression, once they get your money, details are out the window! We expected better out of them.
RESPONSE FROM Dick Van Dyke Appliance World:
Mr. Anderson,
This was an error on our part to not check inventory prior to delivery. It was an assumption that an LP kit would be in-stock for this unit, as it is our top seller. We expedited the product from our parts supplier and the fastest it would move was in 3 days. We do apologize for this inconvenience. We acted as fast as possible to resolve the issue. Currently, we are working with our parts supplier to see if shipping can happen faster. Our sales department has been re-trained on not assuming anything regarding inventory. I believe we are better now for this and appreciate this strong feedback.
Sincerely,
Paul Rieken
Sales Manager Dick Van Dyke
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