I should have known better. After leaving 4 messages over a 2 week period, and never getting a return call I finally contacted James on the fifth try and scheduled my living social voucher for "carpet cleaning." After his failure to show up at the appointed time I received an email that said he tried to contact me to confirm, but the phone number he said he used had nothing to do with me. He did show up for the second appointment and told me if he only does the cleaning that I paid for, which he said was only "hot water extraction", I will not be happy and he wanted $45 additional to "shampoo and rotary scrub" the 2 rooms. I told him to do only what I paid for, and it took him 15 minutes to complete the job. He tried to get me to sign a paper that said I refused to have the carpets cleaned correctly and when I wouldn't, he left. The carpets were still soaked, so I got out my own carpet cleaner and extracted a full tank of dirty water. I called him and tried to discuss his lack of professionalism and he told me "It's your fault for not paying extra." There are only 2 of us living in this house and the carpet is only a year old, so it's not like its heavily soiled. Steer clear of this guy!
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