This is the first time I a writing a review but I am so frustrated at this point I have no idea how to deal with such poor attention to detail and overall bad service. It started in 2011. Bought a $900 dishwasher that the have been out to fix at least 5 times since buying it. Yesterday they come to fix it again and I try to start it after dinner last night and it will not turn on at all. Of course, they are closed on Sunday's and for a company that promotes the same day customer service and we listen to how proud they are of meeting customer expectations. What about those of us that are un-satisfied with your poor service and lack of attention to customer needs. We also requested a quote on the dishwasher trays and have yet to receive them. Yes.....the ones that your sales rep guaranteed they would never rust. They have rusted on all corners. The automatic soap dispenser that was "state of the art" ..in the words of your sales staff. Has been replaced 4 times and your technician tells me not to use because they are junk! Way to go GE and Dick Van Dyck....I will never step into your Bloomington store again.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize for any inconvenience we may have caused during your recent service experience. After reading your review I looked at the individual component warranty outlined in your owners manual. The racks are warrantied against manufacture defect for an extended period of time. I have instructed my staff to order the necessary parts and contact you when the parts arrive.
Im concerned about several of your comments about our lack of support on the weekends or after hours. We have 24 hour emergency service available in all of markets to assist customers that are experiencing issues. I will look into our telephone system to ensure we arent having any technical difficulties which would inhibit our customers from speaking with a customer service representative.
Thank you for taking the time to write a review. We value our customers comments and look forward exceeding their expectations.
Sincerely,
Tiffany Ogden
Customer Satisfaction Supervisor
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