I should start out by saying the staff, with the exception of the front desk staff, is amazing. I had a facial from April, massage from Danielle, pedicure (I didn't catch her name), and hair cut by Kristen. They were all nice and very helpful. Danielle was by far my favorite. Very knowledgeable and great at what she does. If you need a massage, book her and you'll be in good hands, literally.\r
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I should have left today on cloud 9, but instead have been irritated all day about being overcharged. I booked my massage and called to ask if I could schedule a haircut at the end. There is an online price listed for a men's trim, but women's cuts also have a shampoo and styling for $35. I called to ask if I could just get the trim and not the others, and was told yes. It is supposed to be 60 minutes for the shampoo, trim and styling and I was told just the trim only would be about 20 minutes. That was all the time I had, so I was happy about it. \r
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Low and behold, not BEFORE the service, but only after was I informed I would be charged the full amount. The front desk lady was very rude and could tell I was upset at this. She made no effort to make me happy and ensure I was a repeat customer by adjusting the price for services I had not received anyway. They didn't have to perform the additional services, and I was also only there one fourth of the time for the whole service, so I was not taking business time or additional supplies. There was no justification to still charge me for additional services when I only wanted and only received one.\r
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This was my second time at the spa and unfortunately, will be my last. It's a shame because I would have loved more massages with Danielle and facials by April, but left with such a bad taste in my mouth, I will never return. Even adjusting my hair service price by $10 would have ensured hundreds of dollars of repeat business from me. I guess the front desk lady didn't see it that way, and the full $35 was worth enough to lose a customer, in her opinion.
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