I am a small landlord. This past summer I needed a specific sized refrigerator. "Holly" the sales person helped. She was great. I buy an average of 3 major appliances a year. Because of the service she gave and interest in our satisfaction, I went back when I needed a dishwasher. It was on a 'match the price' deal. Holly was there and provided all the information anyone could ask for. And matched the price. However, the store manager, after it was suggested that I have it installed by DVD dropped a higher price to match the 'install price'...instead of the usual $70. I felt that was not the way it should be...price match is one thing for the machine, installation is another....Had I dropped the installation and done it myself, I would have had the price match...Not good business... I almost walked out, but Holly had been so good, I paid the difference. Then the Installers came. They were GREAT, "James and Gino"...the old one was removed, the new one was put in, the floor was cleaned where there was a bit of dirt from the installation...perfect. They stayed to be sure the machine was operating properly. I have been in the rental business for decades and this is one of the best install teams I have seen...they did things just the way I wanted it done...just as Holly provided all the information I needed to make a decision about the proper model to purchase....that is what will keep me as a customer...
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