We stopped and made an appointment on Saturday, 11/22/14 for 3:15pm on Tuesday, 3/25/14. I arrived at 3:10pm.
They didn't take car in until after 3:30pm. After 45 minutes I asked Chuck what was taking so long. He said they were backed up. I said I would remember this as I could get the car serviced quicker at other places. He said they do a overall inspection, not like quick lubes. I told him we have never use quick lubes. He walked away. Note: We had previously taken our car to Jack Safro Toyota. They do a multipoint inspecition as well. The bill said the cabin filter and air filter need replacement. We were never told this or I would have told them to replace what was needed. Now I will take the car back to Safro to finish the job. More inconvenience. The reminder sticker for the next oil change on the window doesn't peel off. Need to use a razor blade. Chuck has never been the friendliest guy, but being a local businessman, we like to support local businesses. Not anymore. I work for a large company in Sussex and have already started sharing this story with coworkers and to my surprise, people have shared with me similiar experiences with Chucks Main Street Auto. We have two newer model cars but with tires, wheel alignments, brakes and oil changes we have managed to spend over $1,000 this year. That business will go to someone else in the future. My time is important. I am the customer paying a fair price, no coupons, no deals. I don't need attitude from Chuck as well.
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