I had the same customer service experience as Christine S. The woman who takes the phone calls must be Marcy who the other reviewers have talked about, because any hired help would be fired on the spot for being so rude and hostile to a caller.\r
We had our windows installed three years ago, and had been pretty happy with them until about a year ago when some of the windows began making groaning noises whenever the wind blew. I finally realized that the problem was with the caulking around the windows. It is all coming off, and air is blowing in around the perimeter of the windows. When I called to inquire about the warranty, the woman I spoke to was absolutely obnoxious. I received a loud, almost shouting, lecture about how recaulking is normal maintenance that needs to be done at least once, even twice a year. That frequently? Ridiculous! Our old windows, while deficient in many respects, never needed recaulking in twenty years. Perhaps it is different with replacement windows, but instead of speaking to me with respect, the woman who handled my call was as nasty as could be. \r
I have previously recommended this company to others because I thought we had received a decent product for a fair price. But as I sit here at my kitchen table typing this review with cold air blowing on my feet, I have to say that I would no longer recommend Window Wholesalers.
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