My wife made an appointment with this company for 9am on 8/02/2013. I arrived with my step-daughter and her car to be dropped off at 9am. I arrived at their new location @ 1217 Congress St. only to find no one there. I contacted my wife and she attempted to contact this business to find out what the situation was. There were no replies to several attempts of reaching them by phone. After waiting for 40 minutes, we left. Upon returning home, my wife called me to let me know that she had left a very displeasing message on this companies answering system. And, that an employee of this company had called her back. He offered no apology, and no attempt to reconcile and recoup our business. He only called to let her know that they only do detailing at their Thompson Point location and that it was our fault for going to the wrong place. According to my wife,when she made this appointment. The person that she made this appointment with neglected to state that she needed to go to the Thompson Point location. \r
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Clear & Concise Communication is key in any business! Customer Service & Customer Satisfaction is your bloodline for keeping a business going. 1 Happy customer may tell only 1 other person. 1 Unhappy customer may tell 100 other people...or in this case. Share it on the internet.
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