Absolutely horrible. I took my pup in for an emergency pancreatitis and spent 3-5 minutes with the actual Dr.. The rest of the time I spoke only to the vet tech. Everything was poorly translated from vet tech who at one point said my dog had a good chance of dying and after my hysterical breakdown, she talked with the Dr. and came back saying it was all o.k. she ""misunderstood"" what the doctor had said. The fact that the vet spent 5 minutes with me also let me know she could care less. Because I had taken my dog there for years for annual shots I did not even consider taking her somewhere else. I left her there overnight - in which case they are not open 24 hours so my poor dog sat in a cage and if she would have died would have died alone with no help. The next day I was told she stepped on her IV line ""sometime"" in the night and was not getting her medication, since she had been completely alone for 12 hours they did not know when it happened... and PS she peed all over herself because she had not been out. \r
I immediately pulled her out of that hospital and took her to Elm Point in St. Charles. They were compassionate and helped immediately. The vet answered all my questions and there is an actual vet tech there all night to make sure they are receiving medicine and are taken to the bathroom. Thank God for Elm Point Animal Hospital to relieve me from the most miserable experience of my life.
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