I have 3 separate service complaints with Hooman Toyota of Long Beach. 1.) Last year I took my vehicle in to check out an unusual sound coming from the rear driver's wheel, after inspection I was told that there was a nail in the tire, but they were unable to find anything else wrong with the wheel. I left Hooman and went to my tire store across town and was immediately informed by the store manager that the lug nuts were only hand tight on the wheel. After replacing the tire I went back to Hooman and they denied loosening the lug nuts. 2.) Last year I purchased a replacement passenger side rear view mirror from Hooman. I was unable to affix the mirror properly to the motor assembly so I took it to their service department and asked them to install it. They informed me that the mirror assembly motors were not working and that I would have to replace the entire assembly. 3.) Last year I had Hooman replace the passenger side window bezel. The new bezel was not installed correctly and it continues to come loose. I have repeatedly contacted both Hooman and Corporate Toyota regarding my claims with no resolution. Yesterday, after approximately one year I returned to Hooman for an oil change. I mentioned the mirror to the service representative and he ordered a new mirror with the stanchions and indicated that he would attempt to have the tech replace them but if it didn't work they would need to replace the entire assy. I agreed. Today the part came in and I brought the vehicle in for the mirror repair and it worked. I went from the service department over to the customer relations department and spoke with Tina Murillo. She indicated that by them replacing the new stanchions they had ""accommodated"" my service need(s). I explained that they had not addressed my other two issues and that I just paid for a part for the second time. She made no effort to make it right. I have since contacted Corporate Toyota and informed them of my concerns. Primarily that the wheel could have come off when I left their store and I may have died
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