After a flash flood bubbled up five feet of water in our basement our washer and dryer were DONE. I went to Dick Van Dyke Appliance World in Champaign, IL (online) and contacted Darrell via e-mail. He helped me through e-mail purchase our new washer and dryer and options. They held my machines while I had my plumber install supply and drain lines to our second floor so a flood won't hurt them ever again. Darrell kept in contact with me as I changed my mind about options and delivery and installation date and time. Excellent communication really made me feel important as a customer. My plumber pushed my job back a week and so Dick Van Dyke continued to hold my machines. When the plumber finished my machines were delivered and installed quickly and efficiently. The most excellent service all the way from point of sale to delivery and installation. Five stars is not enough for this wonderful company! Please buy your next appliance from Dick Van Dyke Appliance World in Champaign, IL! My experience with them was stellar and I'm sure your's will be too!
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