Five years ago my wife and I purchased a Frigidaire front loader washer and dryer from Dick Van Dyke Appliances in Champaign,IL. At the time of purchase we also purchased an extended warranty. During the first year of using the washer, we encountered constant problems. Knobs falling off, belts breaking and the washer would stop running after filling up with water. During the past five years we have had the Dick Van Dyke service techs at our home on an average of three time a year (minimum). We eventually lost track of the service calls because there were so many. Because we had the extended warranty, they kept trying to fix the washer, but within a few weeks of repair another problem would arise. We discovered during the last few months of our warranty in 2012, that our laundry room floor was badly damaged because the service techs had not re-installed the water hose properly into the drain and water had leaked out onto the floor. The floor is damaged so badly that the sub-floor will have to be replaced. They have admitted responsibility for the damage, but told us they will repair the floor, but the maximum they will spend is $200.00, and they will only repair the floor directly under the washer.(not the sub-floor). The entire floor where the washer and dryer sit side by side needs to be replaced. We are considering taking the company to Small Claims court to get our floor repaired. I would not recommend this company to anyone. Their commercials are false advertising. The washer should have been considered a "lemon" under the lemon law and they refused to replace it during the first year when the repeated problems began. Now our warranty has expired and we not only have a defective washer that will more than likely have repeated problems with no warranty, but are left with a floor ready to cave in. We are considering taking the company to Small Claims court if these problems are not resolved to our satisfaction.
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