When I called to get a quote, I told them what I needed - a living area and a masterbedroom cleaned to meet the requirements of the Stain Master warranty - the carpet is 11 months old. The 2 room price was $99 with a $10 truck fee. I told him the rooms were oversized - nope, still 2 rooms - $99. I asked if they moved furniture - yes, for $15 (not $15 a room). We the men arrived to do the cleaning, we were told it was $15 a room and Oh, by the way, when we clean the stain guard will be removed and it is $30 a room to put it back in, and oh, the closets are not included with the master bedroom the are extra for the cleaning and the stain guard. It was not like they were not told of the stain guard warrenty - they could have told me all of this upfront, but no, if the question is not asked they don't tell. Not my way of running a business.
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