110 dollars for 5 minute job...I felt like calling 911...it took them 2 days to get here...and 10 to 15 wait time when you call the service number...had to call 4 times trying to get a time range for the service call and never got a time...just waited all day until late afternoon...all the hype on their commercials about service and I fell for it...never never again...you should beware...could be the worst service I have ever seen.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize for any inconvenience we may have caused during your most recent service request. I'm sorry that it took us a little longer to arrive at your residence, but after an unprecedented 18.5 inches of snow we decided to keep our vehicles closer to the larger cities. We regret not being able to get to all of our rural customers quicker, but we were trying to give the snow plow operators time to clear the roads for the safety of our employees. I researched your service request and the service technician diagnosed an obstruction in your blower. The service technician gave you an estimate and you approved it before the repair was completed. The technician would have removed the front off of your dryer and disassembled the blower housing to get to the obstruction. The type of repair he completed would have taken longer than 10 - 15 minutes. We appreciate your patronage and hope to earn back your business in the future.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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