I like the GE washer, I understood I was paying more for the extended service warranty on it. Before we have always been happy with the service departmen at Dick Van Dyke's. We purchased all of our appliances from them in the past. The problem with being charged an extra $30 for installation is a red flag. Salesperson said extra $30 for hoses which I declined, delivery person said extra $30 for retrofitting the old syphon break to the new washer hose and they were giving us the hoses. The retrofitting of the syphon break consisted of a little bit of Teflon Tape. WOW that's really worth $30? I don't think so. If we have any more bad experience with the company we will give our future business to one of their competitors.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize that you feel that we have deceptive business practices. In an effort to always bring clarity to every sales transaction we fill out a form that outlines what is required during the installation process. Our delivery guidelines are used to determine whether or not the delivery will require a plumber, carpenter, or electrician. Our installers are trained to install standard deliveries that wouldn't require altering the installation location. Unfortunately, your review doesn't give me enough information to look at your specific transaction, but it appears you were charged to convert your washer from a standpipe drain to a floor drain. The parts that were needed to make this conversion would have been an additional expense because all of the manufactures design their machines to drain in a standpipe. We will always recommend changing your fill hose when you purchase a new machine due to the leaking potential of old fill hoses. It appears we didn't replace your fill hoses at your request but were required to sell you a siphon break. The older siphon breaks will not work on the newer machines because of the different type of material the drain hose is made of. I hope this explanation helps put your mind at rest about deceptive practices. We appreciate your patronage.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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