I'm not sure about DVD.....They came to our home three times and something different with the freezer/fridge each time. The tech from there was a nice guy but nice does not get my freezer to working . My boss told me they were a JOKE !! Their service fee is cheaper than anyone else but u get what u pay for. They have ordered the part so they say. We will c what happens n how long my freezer works after its fixed:-( I'm really upset n sad because I feel like I'm throwing my $ out the window. We've spent money so far n its still not working properly. That's not including what we have to spend now when the part comes in n the labor. I have the right to express my feeling about this ordeal. I hope everything works out for me n my family if so II will come back n write an apology review.
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