Set up an appointment for a 2 hour window in the evening...they were late but they did call to let me know they were behind. I had a leak that was above my kitchen ceiling from a shower upstairs. I had an access panel outside but the technician wanted to cut thru my ceiling until I said I would just go with a different plumber. He then said he could get a ladder and use the outside panel...which he did and was able to find the problem in less than 15 minutes...however, it took an hour and a half to put it back together...he did not explain why it took so long to do so...He was very nice and I appreciated the fact that you offered evening hours but will probably try another business next time.\r
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