It's a year later and nothing has changed. I just called the post office and spoke with a ""supervisor"" regarding non delivery of a package. Yesterday, the mail carrier rang my bell and stated I had a package. Two hours later when he hadn't brought the package I thought he had rang my bell in error. I then left to go to the store. I returned, went to pick up the mail and in my mailbox was a notice that I was not home when delivery of the package was attempted. So I explained to the supervisor what had happened yesterday and requested delivery of the package. He responded that I would have to go and pick up the package. I responded that I pay for shipping and handling that included delivery. He responded that ""that was my version and he would have to speak with the carrier to find out what happened but my request was not going to happen."" How inflammatory!!. I am amazed. First, when you order a package you pay for shipping and handling. Second, all you want is your package. What would be my motivation in misrepresenting what happened. Third, as a supervisor your role is to resolve issues. His resolution was for me to pick up the package from where it is now located. From now on and I would suggest this for others when ordering packages request only customer signatures. I ended by stating to the supervisor this is the reason postal employees receive no support from the public when there are calls to privatize the post office to increase efficiency, responsiveness and accountability. Cathedral is most definitely the WORST POST OFFICE. I always use the Columbus Ave post office which is so different. Unfortunately, issues regarding packages must be handled by Cathedral. So the only time I interact with Cathedral staff involves non delivery of packages. I would prefer not to have a relationship or interact with Cathedral at all. The staff at the Columbus Ave location is so different. They are wonderful, friendly and always helpful. Any problem there is resolved without rancor or acrimony. Not Cathedral. Their philosophy is to just present themselves for their tour of duty and collect their paycheck.
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