I went to Audi Nashville for a recently purchased used car checkup on Saturday 11/16/2103. The service representative (Mr. Kenny Davis) informed me that there are 2 used car checkup packages one with the basic check (Oil, Filter, breaks etc) and the 2nd one more extensive in which they would check the electronics as well and inform the customer on what needs to be replaced / repaired. I opted for the 2nd option and informed the Service rep that my Side Assist and Bluetooth is not working and also there is a minor oil leak. He informed me that the check up would take 2 -3 hours and I was fine waiting in the waiting area. I handed over my car to Kenny at 9:00 AM Central.\r
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It was about 1:30 AM and no one even decided to pay me a visit while I was waiting in the waiting area to inform me that it will take some additional time. Finally I decided to walk over to Kenny and ask him for a status. He informed me that it should not be long and finally at around 2:00 PM he called me to explain on what was done on the car.\r
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- He informed me that the Side Assist Control Module was faulty and needs to be replaced. \r
- He said that the mechanic was not sure if the Bluetooth control module was faulty or the wiring was faulty and mentioned that I have to come again next week to do more detailed diagnosis on the same.\r
- He also mentioned that for the oil leak I will have to come again next week for it to be diagnosed in detail. \r
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He charged me approximately 190$ for the work which was not even complete and also mentioned that there will be another charge applied of approximately 100+ $ for the further diagnosis. \r
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I was extremely furious as I was told that there were faults in the car which I already knew of without even giving me details of the actual causes and estimated repair costs (Besides the Side assist)\r
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I decided to pay the charge and just walk off Audi Nashville. I will never visit there again as their Service Staff are just too busy to do diagnosis and don't spend the time on the vehicles which they should be doing as a part of the service.\r
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Audi Nashville : If you are reading this, please get more staff to manage the work load or get competent staff in your workforce. Don't expect the customer to repeatedly pay for your inefficiencies. \r
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I would not recommend Audi Nashville to anyone for repair work.\r
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Steven Dsouza.
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