My husband and I were recommended to Bill's by a friend. Since there are not many appliace repair companies in Portsmouth and we try to always support local business owners, we decided to call them up for a broken washing machine instead of doing our research. They were in contact right away and sent someone as soon as possible, so I was extremely hopeful that our issue would be fixed promptly. Our front loader washing machine was shipped 2,000 miles without the shipping bolts and the tub was violently banging during the spin cycle. A 50 minute wash was taking up to two hours due to the balance being off. The repair man showed up and started off being not particularly friendly, but because of my frustration with another military move gone wrong, I went right to explaining the problem. He insisted that the banging was normal and there was nothing wrong with the machine, and the extended wash time was my fault for using too much soap. After insisting that wasn't the problem because I had the machine for four years and just recently noticed these issues and reminded him of the shipping without the bolts, he became visually annoyed and finally claimed the pump was broken. Even though all the water was completely draining out of the tub, he left my $85 dollar bill on my washer and walked out without saying a word. I called the number I used to schedule the appointment to explain my dissatisfaction with my service. I was told on the phone by who I assume was the receptionist how I was the one being rude and she extremely condescendingly said that she ""did not expect that type of behavior"" from me. Surprised, I explained that I would be writing a negative review on the company which was followed by her hanging up on me. I called back and there was no answer, so here I am. I'm sure this company is knowledgeable (she did say the repair man sent to my house had 20 years experience) and does great work when there is a very apparent, easy-fix issue with an appliance, but I believe in customer service and satisfaction, and that wasn't there in my appointment. After reading other reviews now, I can see that I should have done my research and hope others do the same when looking for appliance repair, and therefore do not recommend this company.
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