I went to Bill's last Wednesday to purchase a washer, urgently needed. They were very kind and arranged to rush my delivery for Friday morning. They were also to pick up my old washer, which wasn't draining. (Therefore, one would assume it had water in it.) I told them I had bailed as much as I could, but it still had some water in it. On Friday, the delivery arrived as promised, but the deliveryman said he couldn't move the old washer out with water in it. He said I could bail it or use a wet vac. I mentioned renting a wet vac and he said they had one in the store and he could come back with it as soon as Monday if the office could reschedule the delivery at that time. He said he would be alone and asked if I had anyone who could help him, and I said no. He told me to call the office. I called the office to reschedule. Dee from the office left me a voice mail on Friday afternoon, rescheduling for Monday between 9 and 11. I simply had to call and confirm, which I did. Great. Monday at 10:50 I was getting nervous and called for status, and was told that the delivery person couldn't POSSIBLY do this alone, that he was NOT bringing a wet vac, and that they could reschedule for Tuesday or Wednesday. A call letting me know this at some point would have been appreciated and saved them from getting this review. She then called her delivery person to check whether he had promised me Monday delivery, at which time I heard him over the phone charmingly yelling, ""How am I supposed to deliver a f****ng washer by myself??!?"" I then said that wanted my money back, and the manager or whoever she was said I could have a store credit, which I found ludicrous -- why would I ever want to deal with them again?? I pointed out that the washer is MY property at this point and that I have been promised to have it today and I want it today, at which point she sarcastically said ""Well come get it"". The person I spoke to, in way of explanation, mentioned a couple of times that she had just walked in the door -- this was 2 hours after opening time and she was the only one in the shop -- real professional. She also blamed the whole mess on Dee. When I said that as a manager of a business myself, I make things right for the customer if my staff messes up, she viciously retorted, ""Well, Dee is probably going to get fired -- Is that what you want to hear??"" It was not -- I just want my washer and obviously poor Dee has not been adequately trained by her rude and unprofessional manager. Needless to say, I am stuck waiting for them to deliver my washer whenever they get around to it, but also needless to say, I advise strong caution and low expectations if you ever deal with these people.