I had previously been taking my cats to another vet up the street in Murray Hill since it was closer to my apartment. When I adopted my new dog from the humane society they gave me a list of veterinary hospitals that offered free exams. I decided to try Sorrento out because it was on the list. The moment I walked in I was greeted instantly and the paper work was all ready for me to fill out. The front staff I think her name was Cassie was so nice she had everything prepared for me and because my puppy was a little rambunctious she put us in a room and let me fill out the paper work there. The technician who came in the room which I believe was Laura was so nice and sweet to my puppy it really mad the experience for him fun you could really tell they cared about the pets. She got right on the floor and began petting him and putting him at ease. I think I was more nervous then he was. The Doctor I saw who I believe was named Tomchin was so sweet she put up with all my questions and was so gentle with my baby. Normally my other animals hate the vet they shake and cower under the tables so this was a nice a change. I also had about a 10 minute wait time which they told me to expect since there was paperwork. I was normally used to waiting at least 15 minutes in the lobby before being seen before. Since I adopted my puppy they gave me a free exam, a free nail trim, and a free month of flea and heart worm medication. All I had to pay for was the vaccines which I believe were each under 20.00.. After my appointment I immediately called my normal vet and had all my records sent over. The customer service alone was was above and beyond what I had received at my other clinic in Murray Hill. The cost was also cheaper.\r
I also loved the homey feel the clinic was filled with art work and was very clean and homey. Before going to Sorrento I though my previous clinic did a great job. After visiting Sorrento I realized the service could be even better. I look forward to starting a new relationship with Sorrento and feel confident recommending them to my friends and family
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