I cannot believe what I'm reading, i mostly feel sorry for all the reviews below, they will learn better about Sorrento.
Just a joke of a practice, receptionists never seem to know whats happening around them, I walked in and a young lady acted very frustrated by my presence, then just got up and walked away! As other receptionists tried to do her job, though were unable... I would come to find out she's the owner's daughter, I mean cmon!
Dr's are very rude, Ive had Dr. Smith and Cates, both were blatantly trying to push extra business on me. I watched as techs manhandled my dog, who is old and fragile, just trying to get her to the back, where I was not allowed to watch them work. The practice is dirty in the front, so I would like to see the back! The receptionist told me I could see the kennel if I wanted, though she was well aware I was not there for the kennel, very shady!
Also, they have new employees almost every week, long timers get let go for nothing, seems like a bad atmosphere every time. I used to LOVE Sorrento, but over the past 6-12 months something has happened there, and it's not good in any way. I'm done there for good! Never go to Sorrento if you love your pets!