Avoid this place! My boyfriend is looking for a new stylist and I decided to send some emails to look for a new place since he wouldn't have time during his workday. I sent an email to the address on the website and was really surprised to receive one line responses, without a greeting--definitely not customer service oriented. After several back and forth emails, there was no response for three hours. I called the salon to see if I could get more information and had a nice exchange with the receptionist, but ultimately decided not to book. The earlier email exchange had left a bad taste in my mouth. \r
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An hour or so after that, I received another short, brusque email, and decided rather than not responding, I would let them know that we had decided to book elsewhere. At the end of the email, I said that they might want to reconsider their email etiquette, as it came off as brusque and dismissive. I mentioned that this was friendly advice--as it indeed was, coming from someone else in the customer service industry. Everyone has their bad or busy days, and I thought that I'd be helpful by letting them know. In response, I received this message, ""A guy that needs his girlfriend to sort his own appointment & style advise is indeed a man that need help. Good luck.""\r
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I immediately called the salon and asked the receptionist who answers their emails. She told me that it's their owner, Russell! Well, Russell, you clearly need a lesson in both common sense and customer service. As I said in my email response, ""A salon that responds to friendly advice with rudeness will soon have no clients. Very poor business sense indeed."" A salon owner is supposed to set the tone for the entire staff--if this is the way Russell thinks he should run a business, I feel bad for both their clients and their staff. I'm sure some of their stylists are very good, but who wants to be told off by the owner before you even get in the door? \r
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Update: The receptionist must have passed on my promise to post a review to Russell, because he sent me yet another email saying, ""For your Yelp review, its Russell with two 'L's."" Stay away from this place--their owner is clearly unbalanced.
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