On Sunday a group of 12 of us met at Deisel for lunch. I went to the bar for a drink and was stopped by my waitress who stated they did not have a bartender and that I had to order through her. What is the point of having a bar?? I came to find out that the ""manager"" was also the bartender and he had left for the day. It was about 2:00 PM...\r
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I sat down with my girlfriend and the others and waited about 10 minutes before we all were able to order drinks. About 10 minutes later everyone was served drinks except me. The waitress then said did everyone get a drink?.....\r
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I finally got the one beer I had the whole time I was there and we ordered Panini sandwiches. My girlfriend ordered a double liquor drink after one of our group complained of the drinks being very ""weak. Deisel charges 100% of the drink price if you ask for a double.... Oh, and the waitresses are making the drinks... No Manager, No bartender....\r
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Half our table received their food (pizza), and had finished before we received our ""panini"" sandwiches. The meat was cold the bread was dry and cheese was not melted at all.\r
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I had one beer and one sandwich. My girlfriend had 2 drinks and one sandwich. Our tab was $76.00.\r
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The Menu has a very small print on the back stating ""MANDATORY"" GRATUITY OF 20 % FOR PARTIES OVER SIX. First, ""mandatory gratuities is illegal"". Unfortunately local police probably don't know that so you can get arrested. I was threatened with arrest by the waitress and the manager (Mike) (over the waitresses cellphone) if I did not pay the gratuity. The waitress also stated that the restaurant would deduct her pay if she did not collect the entire mandatory 20%.\r
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In the end the manager knocked off 20% of the food but still wanted 20% gratuity. Not wanting to go to jail I paid it.\r
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This restaurant has gone down hill since opening a few years ago.\r
The service is Horrible the food needs help and they run the restaurant without management. The servers have attitudes and I guess they can when they don't have to earn their tips.\r
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Obviously the mandatory gratuity was put in place because of insufficient tipping. I would suggest the owner Tara Cameron rethink the illegal notice on her menu. Also consider bringing in responsible management and train your wait staff so that their tips reflect the level of customer service expected in Roswell Georgia. \r
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The demographics for Roswell reflect an above average income level for the people who visit this area for food and drink.\r
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The money is there but you need to EARN it!!!!
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