Have a washer not draining completely after the spin cycle. A repairman showed up the same day called, just like advertised, and immediately said he could fix the problem with a new clutch. (Fantastic!) He installed the clutch and a new sound became noticable. Said the pump was going bad. (Wait a minute, it wasn't going bad before he "fixed" the clutch!) So he replaces the pump as well and now we're out $200. The catch is that the same problem still exists the next load we run! Called the next day to tell them and they refused to send anyone out. We delayed going out of town to accommodate THEIR schedule, so that the following day the same repair guy can come out. He ran a load, fiddled with the controls, and said it was all fine. Next load we ran after he left was dripping water again after the spin cycle! Called a 3rd time and it will now be 3 days before a different repairman is available. Not quite the service they advertise. It's laughable! So much for my $200 I'm sure as well.
RESPONSE FROM Dick Van Dyke Appliance World:
We apologize for any inconvenience we may have caused from your recent service request. We have contacted our senior technician and immediately dispatched him to your home to repair your appliance at no cost to you. I have been informed by my customer service staff that your machine will be repaired on January 17, and you were satisfied with our response to your service issue. Again, thank you for the opportunity to try and resolve your dissatsifaction with our company. We look forward to your future patronage.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
more