I was disappointed how I had no delivery time information. They called and said, were enroute to your home. No notice. I had a meeting to be at and, was told there would be a $10. fee for a later delivery time. There is no four hour window of time. I didn't think arguing with me, the customer, was very professional.
RESPONSE FROM Dick Van Dyke Appliance World:
We apologize for the disruption in your day attempting delivery. We have several different delivery options to minimize the impact to our customers. The first option we offer is a one hour call to meet option. This allows our customers to continue with their normal routines, and we will call you on your cell phone one hour before delivery. This option is preferred by our customers with busy schedules. Our second option is to set a time restrictive type of delivery for customers that have blocks of time throughout the day when they're unavailable. Due to the nature of this delivery we charge a nominal fee of $10.00 for the restricted delivery time. Our third option is to schedule the delivery for all day. If we schedule a delivery for all day we will provide a delivery time within a four hour window. Our dispatchers and sales staff routinely call and notify our customers of the expected ETA of our installation staff. I hope this helps with your next appliance purchase from Dick Van Dyke Appliance World.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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